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1.
When should I have my carpets steam cleaned?
To
get the longest possible wear out of your carpet, your carpets
should be cleaned regularly. You
know it is time to clean the carpet if:
(a)
Your carpet was last cleaned over 12 months ago.
(b) The carpet is very soiled.
(c) Pets are allowed on the carpet.
(d) The carpet is in high traffic area in your office or home.
2.
Why do some carpet cleaners advertise extremely low prices (as low
as $5.00 per room) and when they arrive to clean my carpets the
price always goes up.
It
is an old trick called bait and switch. Simply, they want
you to book with them because the price is too good to
refuse. When the cleaner arrives at your house you will be
charged all the extras like extra for stain removal, extra for
medium to heavy soiling, extra because you will be told your
carpet needs and industrial clean, extra for deodorising, extra
because the $5,00 per room price only applies when you have 15
rooms cleaned and the list goes on.
A
professional carpet cleaner will include spot and stain removal,
heavy soiling, deodorising etc in the price quoted over the phone.
3.
My friend tells me not to have my carpet cleaned because when she
had them cleaned the carpets became dirty very quickly.
Yes
this can happen when a poor quality carpet cleaner pumps your
carpet with detergent and does not rinse the detergent out.
A
professional carpet cleaner will avoid this problem by prespraying
your carpet first, then rinsing the prespray out, similar to a
rinse cycle on a washing machine.
4.
How often should I clean my carpets?
Your
carpets should be professionally cleaned every 12 months.
When cleaned and maintained correctly, the carpet life is
extended. Your carpet will not be damaged if cleaned
correctly and on a regular basis. It is the unseen bacteria,
soils and allergens that cause the damage.
5.
Is it possible to clean carpets too often?
No.
Frequent cleaning of the carpet will help keep maintain its
original appearance.
It
is recommended that high-traffic areas (doorways, hallways, etc)
and areas of heavy-soiling (near kitchen, dining room, rumpus
room, etc) are cleaned more frequently than the other areas.
Between
professional carpet cleaning services remember to vacuum at least
weekly with a good quality vacuum in proper working order.
6.
How soon can I walk on my carpet after cleaning?
Immediately,
a professional carpet cleaner will clean the carpet fibres
only. The backing, underlay or floorboards should not
get wet.
7.
What stains will be removed when I have my carpets cleaned?
A
spot is a substance that is adhered to the carpet fibre, but has
not become set. A stain is more advanced and may have become
set.
A
professional carpet cleaner will remove all spots (food, grease,
mud, etc).
A
professional carpet cleaner will have more problems removing a set
or permanent stain compared to a spot. We carry a large
amount of stain removal solutions for the removal of coffee, tea,
blood, cola, urine, red wine etc. If the stain has not set
and become permanent, stain removal can be successful.
8.
Will hot water extraction (steam cleaning) damage my carpet?
No.
Hot water extraction is the method preferred by many
leading carpet manufacturers.
It is considered by many to be the best method of removing
embedded soil and other contaminants.
9.
Will carpet cleaning destroy the stain-resist treatment ...?
No.
It is not necessary to reapply the stain-resist treatment
after every carpet cleaning service, depending on how frequently
the carpet is cleaned.
Foot
traffic can destroy some stain-resist treatments. Therefore, those treatments should be reapplied after every
2nd or 3rd carpet cleaning service.
Carpet that is only cleaned each every 12 to 18 months may
require treatment at that time.
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